email doesn't arrive by reset password procedure

Cutolo

@PummyRaj  @kiara_wael @bearwithme @Sukanta_Biswas

@wykoon

In my mobile I have Candy Crush Saga linked to "email account" and I need to reset password because I don't remember it. When I click on "forgot password" and I insert email address, no mail arrives into mailbox (in spam folder there is no mail). I tried several times.

I tried again to register account with the same email address but system says "email is already registered". Suggestions please ? What happens ?

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2901279#Comment_2901279

Hello there and sorry to hear you're having trouble resetting your password!

You need to get intouch with our player Support team via the game and this is how you do it:

Select the cog wheel the next time you open the game app:

Then select the following ?:

Now search for Password and pick this option:

Then scroll all the way done and select Contact Us:

This way our Support Team will have access to your account details seeing that you are contacting from the game app and make sure you state the correct email address on the message which you need help resetting the password for.

Hope this helps 😉

kiara_wael

Hi and Welcome to the King Community

If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in. 

You will then receive an email with a link to reset your password and access your account again.

Forgot the password function or reset link doesn’t work?

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password. 

You can then reset the password by contacting our Player Support instead HERE