Error message

kimsbark

For 3 weeks when trying to play Candy Crush Saga on MacBook Pro I receive an error message that says you have experienced an error that we are working hard to fix. Please try again in a moment. I uninstalled game and reinstalled it and am still getting the same message. What can I do to fix this problem? Thank you for your support.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback please try -Clear the cache and cookies on your browser

Try also another browser than you currently are using. Recommended browsers for our games are Google Chrome, Mozilla Firefox and Opera. Make also sure your browser is up to date. You can check if it's updated here.

If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game

If the game then still won't load, please email our Player Support about this from HERE. Remember to enter the same email address that you use for login on your Facebook account, so they will find your account and to avoid an auto reply.