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I bought a bundle which was meant to include 15 minutes free play, but I never received the free time
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Hi and Welcome to the King Community
Thank you for the feedback . All timers in the game are real time and not playing time.
When you win or purchase any timed items like 15 m Color Bombs, the time will start counting right away and will be real time.
For the purchase that you didn't receive and how to get that refunded or compensated Please check Here