Did not get full credits for what I purchased

Question

I just made a purchase of $5.99 for 20 gold bars and 3 of each special help move like choco ball, roll over ball, fish etc...I got credit for gold bars but did NOT recieve my help with moves.  This is why I quit playing a while back as I kept being ripped off and could not get any assistance to correct it.  Please, reply.  Thank you.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/2915289#Comment_2915289

Hello @EriePennsylvania327🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear that you did not receive items from your purchase!! You will have to contact King Customer Support team and request for your missing items, as the Purchase inquiries include your personal details.  This is a Public Forum and hence, it is not safe to post those details here!

Please check below...

1) If you are playing on a computer through Facebook browser, please use this link -->    https://soporto.king.com/contact (click on the Green letters) to send your complaint;

2) If you are playing on a mobile device or the App version on Windows 10/11, follow these steps --> Click on the the Pink Cog wheel -- click on ? icon -- go down to "My Purchases" -- select the option that fits well to your issue and click on it -- scroll down all the way till you see "Contact Us" -- fill the form and send your complaint.

If you have any further questions, please let me know🍫🍫

Thank you & Happy Holidays🎄

EriePennsylvania327 · Answer

Please need help as did not get what I paid for.  Thank you