Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I purchased 12 hours of free life. It lasted 10 minutes.
Answers
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Hi and Welcome to the King Community
All timers in the game are real time and not playing time.
When you win or purchase any timed items like 1h Color Bombs, the time will start counting right away and will be real time.
For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
