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๐ถ๏ธ๐ฌ Hot & Sweet right now in Candy Crush Saga!
Why is my Chocolate Box frozen??
Answers
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Hello @MKelley75๐ค A Warm Welcome to our sweet King Community!
I do see complaints about Chocolate Box rewards issues every now and then! But, eventually, the feature worked and they did not come back to complain again!! Hopefully, it will work in your game also by the time we finish our discussions๐ค
Are you playing on a mobile device or on a computer - Facebook browser? Is it not giving you an option to continue to the next task? Did you switch the browser and see if it works?
--> If you are on mobile device, did you try clearing cache (not Data)?
--> If you are on Facebook browser -- come out of the game -- log out of Facebook -- delete cookies, history etc., -- login to Facebook and open the game -- check if there is any change with the Chocolate box.
Please let me know how it goes! If nothing helped, I will report to our Candy Community In-charge.
Hope to talk to you soon๐ซ๐ซ
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Hello again @MKelley75๐โโ๏ธ
I saw few more complaints in the Community and there are multiple complaints in my FB groups! Hence, I have escalated this issue to our Community In-charge.
If I have any updates, I will get back to you. But, please do try clearing Cache/Cookies and see if it helps or not!
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Hello @Colleen12๐ค
I have escalated this issue to our Candy In-charge! Can you tell me which device you are using?
Thanks๐ซ๐ซ
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I play on my Android Phone and PC and have the same issues on both. Thank you๐
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Hi @Colleen12๐ค Thank you for replying back!
Our Community In-charge has contacted the Candy Studio team and found that there are no issues on their side! Hence, they have advised the players to wait for next update!! Let's see if that latest version on Thursday brings the fix๐ค
In the meantime, did you try clearing the Cache (not Data) on both your Android phone; and clearing cookies & history on your PC? If not, can you please try and see if that clears the glitch?
Thank you๐ซ๐ซ
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Thanks, @Alienscar! I will check them tomorrow๐
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All these things have been recommended and previously tried and it did not change anything. The internet connectivity error message popped up again yesterday. Hopefully the update on Thursday will address this issue.
Update from this morning. I finished the final task of using 1 UFO in the Gold Box, in fact I used 2 UFOs, and it is not even registering as completed. Have a great day๐
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