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Support no help at all :(

RetroK283

I was cheated out of the winter events thanks to a stupid hard level im currently on and instead of giving me a second chance or a compensation bonus for being cheated when i reported it they didnt even tried and gave me that stupid automated message "I'm Afraid theres nothing else we can do" as if they didnt listen :( lvl 5715 is a massive pain and its impossible to complete Im trying to do this without getting tempted to buy boosters :(

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Alienscar

Personally @RetroK283 I try to avoid playing the leader board style of Events as they take up far too much time and the rewards just aren't worth your time.

Also it has been commented on before that whilst Events are running the difficulty level of the game levels seems to be increased the aim being to encourage more people to buy their way to victory in the Event

So long story short Support is right there is nothing they can do for you because it is not their job to ensure that you win the Winter games. Also they can't compensate you because you haven't lost anything. A potential win isn't an actual win so nothing has been lost.

Hard levels are put there for exactly the reason you describe. That is, they sort out the competitors that are willing to spend real money (or saved gold and boosters) from those that don't want to.