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Why is my candy crush saga not connected to the internet
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Hello @Annaplin 🤗 A Warm Welcome to the King Community!
The connection issue you are experiencing - is it with the game or with the “Candy store”?
I don’t think we have the facility to “clear cache” on Apple devices! Let me check!
I’ve done all those things several times except clear the cache as I can’t work out how to do that.
my internet connection is good.
I can’t get support as candy crush says ‘no internet connection found’
its all working fine on iPad - it’s just the iPhone that’s a problem
Hi and Welcome to the King Community
Please Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if there's any improvement.
Update Your Device: Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update.
Clear Cache: Clearing cache can often resolve unexpected game behavior. Since iOS doesn't allow you to clear cache for individual apps, try restarting your phone to clear system caches.
Check for Game Updates: Make sure the game is updated to the latest version available in the App Store.
Contact Support with Device Details:If the issue persists, please contact our support team with specific details
