time and hours

Question

why is every time i pay for 3 days and log off i cant get my time back? i get my coins but not my hours or anything else. it happens every time almost ready to quit this game

maggiemeldrum · Answer

Happened again this morning this is robbery.

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3003851#Comment_3003851

Hello @maggiemeldrum🤗 A Warm Welcome to our sweet King Community!

I am sorry to hear that your unlimited purchased lives disappeared from your game!!

Whenever this kind of glitches occur, please do not compromise!  You must send a complaint to the King Customer Support team.  This way, your missing items will be reimbursed and also if there are any glitches in their system, our complaints will help them to rectify the issue.

If you are using a computer - Facebook browser, please use this link to send your complaint --> https://soporto.king.com/contact;

If you are using mobile devices or the App version on Windows 10/11, you can send your complaint directly from your game⬇️

* Click on the Pink Cogwheel located in the top right corner of the game map screen;
* Click on the ? icon in "Settings" window;
* Scroll down to "My Purchases" and click on it;
* Select the appropriate option that fits the issue and click on it;
* Scroll down all the way and click on "Contact Us";
* Fill the form and send your complaint.

Please let me know if you have any questions🍫🍫

maggiemeldrum · Answer

I bought 3 days worth this morning and then logged out for awhile. When I came back to the game it was all gone I paid 130 bucks for 2 hours  not cool this has happened to me 3-4 times