Connection error and cant login

Question

Hello,

I can not login to my account in order to save my progress, also the game says that I am offline and I have no connection but it is not true.

I checked my connectiom multiple times, uninstalled the app, did everything but still have the same issue.

Would you please help me?

9k levels are gone... thanks

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3017665#Comment_3017665

Thank you for replying back @kazemabdoli🤗

I know you have already reinstalled the App!  But, please try below steps (again) as a last resort…

* Open Settings on your Android device and tap Battery and device care.
* Tap Memory followed by Apps not used recently.
* Select an app from the list. ...
* After tapping a particular app, select Storage within App info.
* Tap Clear cache at the bottom of the screen.

After doing all this, clear the cache/history on "Play Store" as well!  It has been a while since I have done this!  Hence, I cannot remember the steps🤔

kazemabdoli · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3017662#Comment_3017662

I use my phone which is android.

I really did everything but nothing helps.

This is the screenshot

Screenshot_20240403_002907_Candy Crush Saga.jpg

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3017656#Comment_3017656

Hello @kazemabdoli🤗 A Warm Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game!  Which device are you using to play the game?