help

zübeyde_

Hello. Same problem again. After confirming a level in the game, I cannot move on to the next level. The screen goes black and freezes.
This happens both on the computer and on the phone. You have solved this problem before. Now it's happening again. When will you solve the problem? You say it is answered but you don't solve the problem.

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

zübeyde_

I'm at level 15696 and I can't progress.

zübeyde_

 I am at level 15696 and I cannot progress. You have my e-mail because I am a member of the community.

zübeyde_

Hello. The problem in the game occurs on the computer and the phone. If it is only on one of them, the problem may be on my device. But it happens on both. It occurs on both the computer and the phone. You can solve the problem.

zübeyde_

You say it has been answered, why don't you solve the problem?