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My Samsung mobile phone is connected to the internet but my Candy Crush Saga is not connected to internet.
After month of trying ways and means to connect to SUPPORT TEAM, there is still no human being to help me solving connection issue; so I think I should give up. May I know if I uninstall Candy Crush Saga app and reinstall, do I start from Level 1 again ?
Hello and Welcome to the King Community Reena @ReenaDeng1🙋♀️
To contact the King Player Support team, please click on this Green lettered link —> https://soporto.king.com/contact
Once you send your complaint, you will be receiving an automated email, which is normal as all players that send a complaint will receive that email.
All you have to do is to send a reply through that automated email itself and wait for an agent to contact you. Please give at least 72 hours for them to contact you. If they didn't by any chance (which is rare), please send another reply and remind them that you are still waiting for their assistance.
Let me know if you need further assistance🍫🍫
I have already checked update; I no need log out game because the game lost connection by itself, so I was logged out already. I have restarted my mobile phone for zillion time; I tried switching wifi, airplane mode, mobile data etc; all your standard support, I have tried. At the end of your standard support, it said if still cannot resolve, contact our team, but there is no contact information, so HOW to contact YOUR TEAM, if there is one.
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
For more Info Here
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
