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cannot connect to internet

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ReenaDeng1
ReenaDeng1 Posts: 2 Newbie

My Samsung mobile phone is connected to the internet but my Candy Crush Saga is not connected to internet.

Answers

  • kiara_wael
    kiara_wael Posts: 145,350 Candy Moderator
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    Hi and welcome to the King Community

    Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

    Please Check app update - Log out game - Restart Device - Open game and Log in.

    For more Info Here


  • ReenaDeng1
    ReenaDeng1 Posts: 2 Newbie
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    I have already checked update; I no need log out game because the game lost connection by itself, so I was logged out already. I have restarted my mobile phone for zillion time; I tried switching wifi, airplane mode, mobile data etc; all your standard support, I have tried. At the end of your standard support, it said if still cannot resolve, contact our team, but there is no contact information, so HOW to contact YOUR TEAM, if there is one.

Hey! Would you like to give us your opinion?