Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi there @angelitomisola! Please follow these steps and let us know if it helps you:
Connecting to a King account or Facebook account will back up your progress so you can connect to any device and continue where you left off.
You'll need an active internet connection on your devices to make sure that your progress is uploaded, so make sure your device has an active internet connection. Make sure your phone isn't in airplane mode either.
If you're still stuck, here are some helpful articles:
If all fails, try refreshing your device by following these steps:
Let us know if there is anything else we can help you with!