Why can't I sync my old acc into my new phone

angelitomisola

It's not giving

LoFiGummy

Hi there @angelitomisola! Please follow these steps and let us know if it helps you:

Make sure you're signed into your King or Facebook account

Connecting to a King account or Facebook account will back up your progress so you can connect to any device and continue where you left off.

Confirm you have an active internet connection

You'll need an active internet connection on your devices to make sure that your progress is uploaded, so make sure your device has an active internet connection. Make sure your phone isn't in airplane mode either.

If you're still stuck, here are some helpful articles:

• Fix internet connection problems on Android devices
• Get help connecting to Wi-Fi on your iPhone, iPad, or iPod touch

Refresh your device

If all fails, try refreshing your device by following these steps:

1. Log out of your account via the Settings menu.
2. Close the app.
3. Turn your device off.
4. Wait for 10 seconds.
5. Switch your device back on again.
6. Reopen the app and log back into your account.

Let us know if there is anything else we can help you with!