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Is there a reason why the game is not working on my laptop and Iphone14 since last night?

pengyjo41
pengyjo41 Posts: 6 Level 2
in Support

The game goes gray and freezes after opening on laptop and on Iphone14 it takes me to the "Bronze Chocolate Box" screen and then freezes.

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Answers

  • pengyjo41
    pengyjo41 Posts: 6 Level 2

    The game goes gray after opening up to the map screen on laptop and on my Iphone14 it takes me to the "Bronze Chocolate Box" screen after opening app and then freezes.

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  • kiara_wael
    kiara_wael Posts: 154,881 Candy Moderator

    Hi and Welcome to the King Community

    Please update Your Device: Make sure your iPhone 14 is updated to the latest iOS version. Go to Settings > General > Software Update.

    Clear Cache: Clearing cache can often resolve unexpected game behavior. Since iOS doesn't allow you to clear cache for individual apps, try restarting your phone to clear system caches.If the issue persists, please contact our support team with specific details

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