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Points not computed (warning for the players)

jeffrey_king

I was playing in 3rd round and the points for my level are simply not computed. The ammount of points would lead me to first position. I send message to support but i know that is useless; they say me to search help here that is ridiculous, cause is an app problem. So, please people take care, cause even when you strict right play the king can decide steal your points. The teory about chosen players must be serious considered.

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christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3046859#Comment_3046859

Being on the wrong page really makes no difference at all @jeffrey_king . The moderators or community manager are no more likely to read your post in All Stars forum. I don't think they read any of our posts at the moment, regardless of where they are. As you can see the Discussions forum and Support forum are also full of All Stars posts. Support is your best chance of getting an answer from a moderator.

Alienscar

Hi @jeffrey_king only one of the Community Managers can move your post.

I will try tagging them for you.

Hello @FluffyDinosaur @LoFiGummy

Please see Jeffrey's request above to get his post moved

jeffrey_king

Hello @Alienscar, thank you for the honest answer. I think i created this in the wrong page. How can I move this for the All Stars page?

Alienscar

Hello @jeffrey_king the message you have received from customer care that tells you to search for help here is just an automated reply. Unfortunately you have to wait for 72 hours for a reply from a real person. If you haven't had a response other than the automated reply in 48 hours then reply to the email that you received stating that you are still waiting to be helped.

jeffrey_king

Hi community members and moderators,

What action could I take, to be listened by the custom care?

jeffrey_king

Please CM could you move this for the All Stars page?