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Hello @Marshanoe🤗 A Warm Welcome to the King Community!
Did you log in using with same account details you have used before?
Please try this —> Since your map is showing you at level 11, replay it again and earn the start. Do not skip but, let the game do it's thing and wait till you see the screen with stars & scoreboard.
Can you try that and let us know?
Hope to talk to you soon & have a great rest of the day🍫🍫