I lost my game progress on my iPad, but not on my iPhone or PC

King_admin · May 31

This discussion was created from comments split from: All my lives are going to iphone, not ipad.

Game2021 · May 30

I lost my game progress on my iPad, but not on my iPhone or PC. How can I get my iPad updated? My progress was on the iPad and I don't know how I lost it.

PummyRaj · May 31

https://community.king.com/en/candy-crush-saga/discussion/comment/3075623#Comment_3075623

Hello @Game2021🤗 A Warm Welcome to the King Community!

Let's try to get it back for you. Here are a few steps you can follow:

Check Your Account: Make sure you're logged into the same King or Facebook account on your iPad that you use on your iPhone and PC.
- Open Candy Crush on your iPad.
- Go to the settings menu (gear icon).
- Check if you’re logged into your King or Facebook account. If not, log in with the same account details you use on your other devices.
Sync Your Progress: Sometimes syncing can solve the issue.
- On your iPhone or PC, open Candy Crush and ensure it’s connected to your account.
- Play one level to force a sync with the server.
- Now, open Candy Crush on your iPad and check if the progress updates.
Check for Updates: Ensure that your iPad and Candy Crush app are updated to the latest versions.
- Go to Settings > General > Software Update to check for iOS updates.
- Go to the App Store and check for updates for Candy Crush.
Reinstall the Game: If you still don't see your progress, try reinstalling the game on your iPad.
- Delete the Candy Crush app from your iPad.
- Reinstall it from the App Store.
- Log back into your King or Facebook account.

If you've tried these steps and your progress still isn't showing up, please let us know, and we'll look into it further.

Thanks for your patience, and I hope we can get you back to your game soon! 🍬

Game2021 · May 31

Hello. Nothing worked, however, I noticed that on your site my name is not Game 2021. It shows as another Game number. I don't know if this makes a different, but I still get my correct games on both my iPhone and Computer. I don't know what to do next.

Game2021 · May 31

I'm at level 5764, and I'm so frustrated, I may have to delete my account, which I really don't want to do. I love the game!

PummyRaj · June 1

https://community.king.com/en/candy-crush-saga/discussion/comment/3076433#Comment_3076433

Hello again @Game2021🤗 Thank you for replying back!

When you said "your site" - are you saying in this King Community, your name is wrong? I see it as "Game2021" only🤔

With regards to the game, I am sorry to hear that above steps did not work on your iPad game.
Please don't be upset! Let's try something else!

Can you show me screenshots of your game map (where your Profile icon is) from all 3 devices? To post screenshots, tap on the 2nd icon located in the bottom left corner of the comment box.

Hope to talk to you soon🍫🍫