Comprei e não recebi

Question

Fiz uma compra e não recebi os créditos, o

Screenshot_20240531_182559_Samsung Internet.jpg

que eu devo fazer?

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3079597#Comment_3079597

Hello @Debora_Oliveira🤗 A Warm Welcome to the King Community!

First of all, thank you for coming back and posting your question in English!

With regards to the issue you are experiencing with the Purchase, you will have to contact the Google Play Support and find out what went wrong.  Please follow below steps⬇️

* Click on the Pink Cogwheel (Gear icon) located in the top right corner of the game map screen;
* Click on the ? icon in the Settings window;
* Scroll down to "My Purchases" and click on it;
* Click on the 2nd option "I haven't received a purchase on my Android device";
* Follow the suggestions & steps provided there.

If you need further assistance, please post back by typing below🍫🍫

Debora_Oliveira · Answer

I made a purchase worth R$ 10.90 of busters and so far I have not received credit on my account, I want to know how you will resolve this issue?

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English so everyone can understand and join in.

Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you

Thanks for understanding and have a wonderful day