Connection issues

Question

I've lost levels, my win streak and etc. Due to connection issues the past few days. I've restarted my phone, made sure to close out of the game, checked for an update, switched from wifi to data ... nothing seems to help!

kiara_wael · Answer

Hi and Welcome to the King Community Thank you for reporting , in the meantime please check this for info * Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps. * Update the Game: Make sure your game is up-to-date. Check the App Store or Google Play Store for any available updates. * Clear Cache: If you're on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, try offloading the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store. * Sign Out and Sign In: You mentioned signing out—try signing back into your account after clearing the cache or reinstalling the app. * Restart Your Device: A simple reboot can sometimes resolve connectivity issues.

kiara_wael · Answer

Hi and Welcome to the King Community Thank you for reporting , in the meantime please check this for info * Check Your Internet Connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that helps. * Update the Game: Make sure your game is up-to-date. Check the App Store or Google Play Store for any available updates. * Clear Cache: If you're on an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, try offloading the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store. * Sign Out and Sign In: You mentioned signing out—try signing back into your account after clearing the cache or reinstalling the app. * Restart Your Device: A simple reboot can sometimes resolve connectivity issues.