Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
๐ถ๏ธ๐ฌ Hot & Sweet right now in Candy Crush Saga!
What's happening in Candy? ๐ฌ
๏ปฟ โ Candy Holiday Season โ - More info HERE
๏ปฟ ๐ Winter Cup - Win a yearโs supply of Gold Bars (100 every month) - More info HERE
๏ปฟ โ Candy Holiday Season โ - More info HERE
๏ปฟ ๐ Winter Cup - Win a yearโs supply of Gold Bars (100 every month) - More info HERE
๏ปฟ โ Connection Issues All Games - More info HERE
New Year - New device? ๐ฑ Check out how to sync it! Android ๐ค | Apple ๐
New Year - New device? ๐ฑ Check out how to sync it! Android ๐ค | Apple ๐
Candy Necklace and Chocolate Box have disappeared.
Comments
-
Hi Peter ๐
Apologies for the time it has taken for us to get back to you!
The studio came back to me and after reviewing the tracking for that date, we didnโt find anything unusual.
Based on your description, it seems youโre not seeing the Chocolate Box when running the game on the Windows platform, but it appears after playing a few levels. This can be expected behavior since the feature requires syncing with the server, which happens when transitioning to the Saga Map or starting/ending a game.
How has it been lately? Do both features still appear and disappear?
1 -
Thank you for your reply @QueenB
The Candy Necklace has been behaving of late. I have been playing a level and the Chocolate Box does appear.
Once again, thank you for investigating the issue.
2 -
Oops, today at approx. midday (Australian EST), I went to play the Chocolate Box needing 2 UFOs to complete the fourth stage and win the 20 gold bars, etc. I had spent some time and effort completing the first 3 stages.
When I opened CCS in Windows 10, the Chocolate Box had disappeared. It reappeared and was telling me I had 2 minutes until the next new Chocolate Box.
I also checked my browser version and it had also defaulted to a new Chocolate Box.
This has happened before @QueenB
3 -
@QueenB This has happened again. This time as I was about to start Stage 3 which required me to use 2 Hand Switches.
This time it was at 5.17pm (Australian EST). I had played the first 2 stages on my PC browser and then changed to my Windows 10 version. The Chocolate Box was not there, so I played 1 level expecting it to appear, instead I got the below pictured. When I left my browser version it said I had 3 days to complete the 4 stages.
It is necessary to switch from browser to Windows 10 as I am at the top levels and most side games require playing old levels. I go back to the browser as I don't want to lose my Candy Necklace and it is easier to scroll back on a browser.
3 -
Done the same thing again at 8.09pm (Australian EST) @QueenB
This is ridiculous, I am wasting time and boosters.
You have always been able to alternate between your browser and Win10 with the Chocolate Box.
If you can't, it will be another side game top level players can't participate in !!!!
3 -
Hi Peter_Tornaros,
Thank you for providing all the details and timestamps. I've passed on this information to the team for further investigation. We understand how frustrating this is, especially with the time and effort you've put into the Chocolate Box.
We'll look into this issue and update you as soon as possible. Thank you for your patience and understanding ๐
3 -
@QueenB This problem is consistently still happening. Very annoying and a waste of time and boosters.
2 -
@QueenB @PummyRaj Happened again today at 12.43pm (Australian EST). Again wasted time and boosters. Got to fourth stage and required 2 Party Poppers. Next minute the game reboots and I have the below pictured.
I would appreciate an explanation why this glitch can't be fixed ? Have you any answers @Alienscar ?
3 -
I am sorry to see that you are stuck with this glitch, Peter๐ I can imagine how frustrating it must be!!
I will give a heads-up to QueenB to check with the Studio tomorrow!
3 -
I would appreciate an explanation why this glitch can't be fixed ?ย
I wish I could help you @Peter_Tornaros as I dearly wish I understood why King seem to be so bad at fixing software issues. Both the Necklace and the Chocolate Box can be affected by the long-running issue of features being temporarily missing from our games, so I wonder if this issue has other side-effects that aren't as obvious. Also the Chocolate Box has an issue that causes it to freeze peoples' games which might indicate that the Box also has other issues that only a few other players (such as you) are aware of. Additionally playing through Facebook causes issues that have nothing to do with King. The fact that there are so many issues, a lot of which have been going on for a long time, just beggars belief to be honest. Why a software company that has been producing the same game since 2012 can't fix simple issues is beyond me.
If you take advantage of the many tricks that people use to obtain free boosters/lives this might cause your game to become unstable over the long term.
3
