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bonjour j’étais au niveau à + de 6000 et d’un seul coup mon compte est reparti à 0 comment faire pour le récupérer ?
There are a couple of reasons why your progress may not be showing. Let's have a look at how we can solve this issue:
The first reason why your progress is not showing in the game is that you logged out of your account. Make sure you're logged into your King or Facebook account with your own credentials to see your hard-earned progress and to continue your journey in the Kingdom!
If you share your device, make sure the last player has logged out of their account. Then, log back into your own account. The game will recognize you, and your progress will be restored. Now you can get back to playing!
Lastly, if you didn't save your progress with Facebook or King, you won't be able to recover lost progress as it was never synchronized, but don't worry! Simply create a King account or connect to your Facebook now. Then, get in touch with us to let us know. We'll do our best to get you back to the level you had reached before you lost your progress!
Hi maouss,
Sorry to hear that your progress has gone back to 0. Let's try to get your levels back!
If these steps do not restore your progress, please contact the Player Support team for further assistance. Here’s how:
Our support team will be able to look into your account and help restore your progress.
Hope this helps 🙏
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
