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Hi and Welcome to the King Community
Please check this info from Our CM
Restart the Game
: Sometimes, restarting the game can help clear any temporary glitches.
Check for Updates
: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
Clear Cache (Android)
: If you're using an Android device, clearing the cache can help.
Go to
Settings
>
Apps
Candy Crush Saga
Storage
Clear Cache
.
Contact Support
: If the issue persists, please contact our Player Support team directly. Here's how:
Open the game app and go to the settings menu (gear icon).
Tap on the "?" and select the topic of the issue.
Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.
Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.
