Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
when starting game level screen goes dull and freezes on 3 different devices
Hello @7530130262🤗 A Warm Welcome to the King Community!
Can you type below and reply back with the details of the device you are using?
If you are playing on mobile devices, which version of the App do you have and which software do you have on your devices? Also, a screenshot of your game screen will help us to see the issue.
To reply, please type below and to post the screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
it could be Apple if u use them to purchase stuff that’s what happened to me. Apple said I owed them some money so when I purchased 👍boosters it all came back to normal. Hope this helps
Hi Welcome to the King Community
First things first, try restarting your game or even your device. It's like giving your phone a quick nap – it might be all you need to solve the problem. If that doesn't work, check if you're running the latest version of Candy Crush. An outdated app can cause all sorts of issues, including freezing. Thank you for joining us.
New here? Sign in or create an account to join the fun.
Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
