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my little doughnut dog can’t get back to the main map.
Hi Jean @jeanie1123🤗
Thank you for the update! I am very glad to know that your game is working again😍
As I was suspecting, your game was not freezing but, having the "Grey Screen" glitch, which is affecting some players without no apparent reason!!
That glitch clears out by itself - within a day or two, and sometimes, within a week! Luckily, it left your game within 2 days!
Back to enjoying the game & crushing those levels🍫🍫
I don’t know how it happened, but I got my game back and I thank you from the bottom of my heart!❤️💜💕
Yay!!! Good job @jeanie1123 👏👏
You understood & figured out how to reply back 🤩
1325176448
Hello again @jeanie1123🙋♀️
Please see this image which shows you how to reply back for our questions
Thank you @jeanie1123🤗
Please be aware that all your posts will be merged into one single thread for us to be able to follow up with you.
Hello Jean @jeanie1123🙋♀️
I have zoomed in your screenshot and realized that you might be experiencing this glitch with a special feature called "Adventure Path"!!
I checked my game on 4 platforms and my map looks different, and I do not have the "Doughnut dog" in my map!!
I will report to our Community In-charge about this glitch! But, you will have to wait till tomorrow as they do not work over the weekends.
Thank you for informing that you are playing on iPad! Can you please provide your game ID number also?
To find your ID —> Click on "My Account" tab you see on game Home screen (just below to play) — Now, in the screen you see, double click on the King emblem you see at the top of the page — a number will be revealed, which is your game ID number.
To reply back, please type in the box given below (where you see "type")⬇️
Hope to hear from you again!
Hello @jeanie1123 Do you ever find our answers to your cry for help? This is so frustrating that you keep asking the same question but seem to never find our answers. One of the game moderators did answer you in you post no. 4:
We cannot help you unless you answer us back, so please do follow the link above and then respond the question @PummyRaj asked you. Click on the green "view post" please and read the answers there.
I have asked repeatedly for help and this it the first time I have seen the “type” box.
I play Candy Crush Saga, on iso 17.5.1. My iPad is brand new since October or November I think it’s an iPad 10. my game keeps freezing up when I get to the screen that I have the map on the lower left corner. It is shaded, but not until I get to that screen. I have just completed the series of games that advances to a higher level.
this is what I need to get passed. Please help me. I’ve spent much time and money to get to this level. Please don’t make me start over. I am an older player and don’t understand a lot of the technology so please be patient with me.
Jean zemke
To reply back, please type your comment in the box you see below🍫🍫
Hello again @jeanie1123🤗
I have responded to your question about "doughnut dog can't get back" —> HERE 👈️ this morning and waiting for you to reply back.
Thank you for the screenshot above! When you said your game is freezing, did you mean your game is stuck in that "Grey" screen?
Please reply by typing in the box given below - where it says "type".
Talk to you soon & have a great rest of the evening 🍫🍫
Try clear cache.
my candy crush saga is freezing up on me, I have uninstalled the game and reinstalled it, I’ve taken a screen shot and I have had to sign in 4 times. It used to be so easy to get help, I don’t know what is going on. I don’t know how to reply to your representative.
Hello @jeanie1123 🤗 A Warm Welcome to the King Community!
You said “little doughnut dog”! I am assuming you are talking about Dachs!!
Can you please clarify are you playing Candy Crush Saga or Candy Crush Friends Saga?
Please reply by typing below 🍫🍫
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why have I lost all my inventory totals on Candy Crush Saga?
I cant go forward level 10611, because no Yellow candy of target 18 , coming. Please fixed my issue.
I’m on level 18543 and there is no way to get out of it unless I buy bonus stuff. All my adds have disappeared so I can’t watch for extra moves. Will they return? I’ve been on this level for weeks and honestly I’m about to delete the app!
I have played for 5 years or more and win you beat a level you get 600 paw coins, isn't it time to increase the amount to at least 1,000 ,it's crazy work that it's still the same amount.
I have been stuck on.this level for probably a month. When I so use a booster they don't always drop. Also the the striped candies don't fall as they should. With no opportunity to get free boosters I feel this game is done. It's no longer fun.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
