GOLD BARS BEING PURCHASED BUT NOT DELIVERED

Question

I am purchasing and being charged for gold bars, and then it just goes back to a new game.  This is happening if not every night, every other.

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3105204#Comment_3105204

I'm sorry to hear this Flgirl1147,

If the payment provider confirms that the transaction was successful and you still don't see your purchases in the game, please contact our Player Support team for further assistance. Here’s how:

Contact Support:

* Open the game app and go to the settings menu (gear icon).
* Tap on the "?" and select the topic of the issue (purchase not received).
* Select the "Contact Us" option at the bottom of the page and provide details about the issue, including a screenshot if possible. (You might get an automated response but please reply back to it with the screenshot of you purchase receipt and someone will get back to you)!

Hope this helps 🙂

Flgirl1147 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3104510#Comment_3104510

Hello.  Thanks for responding.  I went this route last month.  I had to reach out to Apple.  They denied my request.  This is happening at least every other day and more than once.  I am literally being ripped off.  And then when I am reaching out to let someone know that I was charged for something I did not receive, I am denied.

kiara_wael · Answer

Hi and welcome to the King Community For the purchase that you didn't receive and how to get that refunded or compensated Please check Here