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Unable to connect to the App Store

Mircee
Mircee Posts: 9

Level 2

hi community,

When I’ve failed a level I often get an option to buy more moves or watch ads to earn more moves.

Now, I’m getting the Wheel of Death and a message saying unable to connect to the App Store.

This is extremely frustrating to say the least!

Can anyone help?

Thank you :-)

Answers

  • kiara_wael
    kiara_wael Posts: 157,001

    Hi and Welcome to the King Community

    Thank you for the feedback, Please follow this step here

    • Restart the Game: Sometimes, restarting the game can resolve connection issues.
    • Update the Game: Ensure the game is updated to the latest version.
    • Clear Cache (Android):
      1. Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
    • Reinstall the Game: Try uninstalling and reinstalling the game. Progress is saved if connected to a King or Facebook account.
    • Contact Support: Follow the steps mentioned above.


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