complaint

crushcandies55

I was in an candy royal with the potential to win 175 gold bars and I went to complete this level and it made me immediately fail when I opened it and told me I had no “more” possible switches despite not having even had a chance to play. 

I've also ruined my streak because of this and fallen down on the candy royal tier list.

I'm really annoyed please could someone give me 175 as compensation

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3109261#Comment_3109261

Yes, that is absolutely foul for you I agree. You are not the first person this has happened to. It's those annoying levels where your win streak boosters plus pre level boosters take the place of candies on the opening board of a level where there is only one or limited possible moves and so create no possible moves. This should never happen and has been complained about often. We call these "oops" levels. I would suggest you contact player support from within the game to ask for the gold bars that you should have got. Use settings in the game (the pink cogwheel) then tap on the ? symbol and scroll through the options until you see "contact us" at the bottom. You will get an automated message first of all which you should ignore, and you will probably not get a reply from customer services until Monday. If you don't hear from them on Monday, reply to the original automated email and send your screen shot at well. I hope you get some compensation for you loss in CandyRoyale.

This level (10638) has not previously been reported as an oops level I think. @QueenB please could someone look into this? Did they make some changes to it recently to cause the oops?

crushcandies55

here is a screenshot