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Welcome to the Candy Crush Saga Community
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Level 1
Hi!
When trying to retrieve my progress with facebook on a new phone I only get an error with the message "Wrong combination of email and password". It is not the wrong combination, as I can login as usual on a web browser. I have tried all the steps from the support site (check password, update apps, clear cache etc.) but no luck.
Does anyone have a solution?
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
I can promise you I have sent the question three times to the Help Center. But the response is to contact the community or the list with things to try from the support site.. Which I have tried many times.