why can't i buy gold bars.it keeps giving me an error

Question

annisnossis · Answer

I can't buy anything via the play store  on candy crush either. I just get a circle spinning then a message to say no money has,been removed from your account.  I've tried all the tips including deleting my  payment method and re adding but I still can't do it. Very frustrating.  Any advice gratefully received.

kiara_wael · Answer

Hi and Welcome to the King Community Thank you for the feedback. Please try this step here * Check Your Internet Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data. * Update the Game: Ensure you have the latest version of the game installed. Check the App Store or Google Play Store for updates. * Clear Cache: If you’re using an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, you might need to offload the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store. * Log Out and Log Back In: Try logging out of your King or Facebook account in the game, then log back in. * Restart Your Device: A simple restart can sometimes fix connectivity issues.