why can't i buy gold bars.it keeps giving me an error

linalinal

why can't i buy gold bars.it keeps giving me an error

annisnossis

I can't buy anything via the play store on candy crush either. I just get a circle spinning then a message to say no money has,been removed from your account. I've tried all the tips including deleting my payment method and re adding but I still can't do it. Very frustrating. Any advice gratefully received.

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. Please try this step here

1. Check Your Internet Connection: Make sure you have a stable internet connection. Try switching between Wi-Fi and mobile data.
2. Update the Game: Ensure you have the latest version of the game installed. Check the App Store or Google Play Store for updates.
3. Clear Cache: If you’re using an Android device, go to Settings > Apps > Candy Crush > Storage > Clear Cache. For iOS, you might need to offload the app in Settings > General > iPhone Storage > Candy Crush > Offload App, then reinstall it from the App Store.
4. Log Out and Log Back In: Try logging out of your King or Facebook account in the game, then log back in.
5. Restart Your Device: A simple restart can sometimes fix connectivity issues.