Why is my game freezing up?

mjenkins

For 2 days my game loads then freezes, WHY?

kiara_wael

Hi and Welcome to the King Community

Which device are you play?, In the meantime please check this page Here

mjenkins

https://community.king.com/en/candy-crush-saga/discussion/comment/3151366#Comment_3151366

I play on my computer through facebook.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3151408#Comment_3151408

Hello @mjenkins🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your game!

Are you playing the game on a Browser (Chrome, Edge, etc.,) or on Windows 10/11 App?

How long is it taking for your game to load? When the screen freezes, do you see any error message? If so, can you please post a screenshot of that message?

To post screenshot, tap on the 2nd icon located in the bottom left corner comment box🍫🍫

mjenkins

I use Edge. Loads in a normal amount of time, then the screen goes dark, but you can see the game in the background. No error messages.