Lives not coming through even though I request them a each time I play might only get one or two

Pricetag

I have lots of friends yet lives don’t come through even if I request each time I play

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468383/lives-not-coming-through-even-though-i-request-them-a-each-time-i-play-might-only-get-one-or-two

Hello @Pricetag🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are having with the lives! It is not just you! We are receiving frequent complaints about this particular issue!

I need few details before I can escalate this issue to our Community In-charge⬇️

1. Device you are using and does it have updated software;
2. If using a mobile device, version of the App you have right now;
3. If you are on a computer - Facebook, which browser you are using?
4. How is your internet connection? Do you receive any error message while sending or asking for lives?
5. Make some new friends and try sending lives to them and asking;
6. A screenshot of your envelope (after opening it);

After that, please check how many "active" friends you have right now? Please provide these details and let's go from there.

To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫