Lost progress and my power ups

Bloom2353

I was playing and I had all my power ups including the timed 23hr cookie crusher and my game froze in the middle of playing, so I had to forcefully close the app and I lost all my power ups. It’s very upsetting because I do spend some money on candy crush.

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact