Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
My wins are not being added. This has been an issue for weeks! Help!!
Hi everyone,
Thanks so much for your patience with the ongoing Weekly Contest issue.
We know it's frustrating that levels aren't counting, and we understand how important this contest is to all of you. The studio is actively working on it, but the fix is taking longer than expected due to some technical complexities.
We’re sorry for the delay and will share any updates as soon as we hear more from the team. Thank you all for hanging in there with us, and please know that we’re doing everything we can to get this resolved for you.
Keep an eye on this thread for updates 🍬
It looks like a few of you have run into a snag with the Weekly Contest, where levels are not being counted toward the event. We’re really sorry for the inconvenience, and we want to assure you that our studio team is on the case!
They’re working hard behind the scenes to fix the issue as quickly as possible, so you can get back to climbing those leaderboards. We know how important these contests are for all of you!
We’ll keep you updated right here in the Community, so stay tuned!
Thanks so much for your patience and understanding, and keep crushing it!
Hello @Nazia1843🤗 A Warm Welcome back to the King Community!
Are you still experiencing the issue with Weekly Race in your game or is it cleared now?
Game Still Freezing on Weekly Contest Reward
Hello Candy Crush Support Team,I previously reported an issue where my game freezes when I try to claim my Weekly Contest reward. I have followed the troubleshooting steps you recommended, but the problem still persists.
Here are the additional steps I have tried:
Checked for and installed any game updates
Tried switching between Wi-Fi and mobile data
Logged out of my account and logged back in
Ensured my device software is up to date
Attempted to play on another device
Unfortunately, none of these steps have resolved the issue. I am still stuck on the reward screen, unable to proceed.
Could you please investigate this further or provide a solution? I have attached my previous screenshot for reference.
لم نحصل على مسابقات اسبوعيه
Yes this is so true I have been having this issue for a long time also and posted comments and even sent out emails and still no answer ¿???¿?
I have been playing this game for over 10 years and last night I won over 20 levels and only 12 showed. This isn’t right.
I just won 4 games in a row but didn’t get credit for them
Ok
we should be getting some free lives for all the wins not being counted. Why play the game? Very frustrating. Didn’t really receive an answer other than your investigating it!
I'm having the same issues. It's been going on for a couple of weeks.
Levels are still not counting. This has been going on for about two months. Either passing levels doesn't count on the scoreboard, or when a level is not passed it takes me back a level. When it's halfway working, it takes passing three levels to go up one on the scoreboard.
User ID:10502803092 Has the studio any intention of fixing the weekly contest as they have had 3 weeks already. How much time do they need
Yes I'm in a race still at 31 and just passed 5 more levels and it's still 31 . Why howcome ¿????????
I know and no one doing anything about it ??¿
@QueenB That's not the only thing not counting. My "Current login streak" on the Player Card has displayed the same number for multiple days despite opening the game every day.
Could it be the game's counter system is broken all around?
Just won an entire race and the adventure path. And it did not add my levels it only added a few i was at 21 now I'm 25 it should be 36 . Still no answers 😕 😪????????
Still not adding my won levels to the weekly contest.
Porque no recibí mis barras de oro y mis premios si termineen primer lugar mi episodio de carrera. This is the second time I finished a complete level and no acknowledgement of the gold bars.
This is the second time I finished a complete level and no acknowledgement of the gold bars.
You used to win gold bars when you were the first to pass 15 levels Just wondering has anyone else had a problem on this. Or have they taken that away from us as well. As it is now you dont get anything for passing 15 levels
New here? Sign in or create an account to join the fun.
Hi and Welcome to the King Community
This issues is being investigated.
Hello @Aejohns🤗 A Warm Welcome back to the King Community!
Unfortunately, there is no change in the Weekly Contest glitch since the last time you have reported the issue. Your question was —> HERE.
And, I have to give you the same answer as last time. But, there is one progress though! If you are playing the game on a mobile device, you can see that the issue is highlighted in game "Help Center"! I have requested for an update from our Community In-charge! Hopefully, we will have news soon🤞
If you have any questions in the meantime, please type below🍫🍫
When winning games, why isn't it going up in the table
Hi and welcome to the Community 😃
Are you referring to levels that has been passed not counting towards the Weekly Contest feature?
Yes, exactly that
Thanks btw
It sounded familiar 😅
So it has been reported to the Studio and for now, we're just waiting on a fix which hopefully will be soon.
We have a post HERE which I will merge your message so you get the update once we know more 😉
Thanks for dropping by and hope to see you around.
Thank you
Think it's sorted now but annoyingly I did lose 6 points today (more over the previous couple of days). Hoping this doesn't happen again! Over the 13 years plus I've been playing Candy, I've never experienced this kind of thing. Keeping my fingers crossed 🤞
I just won episode ending in 4595 and did not receive my 45 gold bars!
bei mir werden die Meisterschaftspunkte nicht angerechnet. Gestern und heute……und die goldene Schatztruhe bleibt zu..
eh pasado niveles y no me lo toman en cuenta eh checado y no me los cuentan a veces hasta con 6 niveles Oh más así hacen
estou com problemas no ranking semanal, pois passo de fases porém não é computado no meu ranking, apenas quando saio e volto pro aplicativo, mas isso também nem sempre funciona
What is going on? I've won 2 episode races in a row and I have not been given my gold bars!
I am not getting any credit in the weekly contest for the levels I pass. Sometimes it even takes a point away when I pass a level. How do I get this resolved?
I made it through the 12 win tier and my progress in the weekly challenge only shows 6. It's been happening the last three days
Why am I not able to collect gold after I win level? I have won 5 levels and no gold.
i had this problem for weeks of not having my wins not being accounted for. I wonder what’s candy crush is doing about this.
this still isn’t working? I have played and won 60 levels this week but only 40 showing? I won 15 today but it only recorded 10 😞
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
