Weekly Contest Levels Not Counting - (Edited by CM: Under Investigation)!

Aejohns

My wins are not being added. This has been an issue for weeks! Help!!

QueenB

📢 Weekly Contest Levels Not Counting? We're On It! 💪

It looks like a few of you have run into a snag with the Weekly Contest, where levels are not being counted toward the event. We’re really sorry for the inconvenience, and we want to assure you that our studio team is on the case!

They’re working hard behind the scenes to fix the issue as quickly as possible, so you can get back to climbing those leaderboards. We know how important these contests are for all of you!

We’ll keep you updated right here in the Community, so stay tuned!

Thanks so much for your patience and understanding, and keep crushing it!

QueenB

Hi everyone,

Thanks so much for your patience with the ongoing Weekly Contest issue.

We know it's frustrating that levels aren't counting, and we understand how important this contest is to all of you. The studio is actively working on it, but the fix is taking longer than expected due to some technical complexities.

We’re sorry for the delay and will share any updates as soon as we hear more from the team. Thank you all for hanging in there with us, and please know that we’re doing everything we can to get this resolved for you.

Keep an eye on this thread for updates 🍬

kiara_wael

Hi and Welcome to the King Community

This issues is being investigated.

QueenB

📢 Weekly Contest Levels Not Counting? We're On It! 💪

It looks like a few of you have run into a snag with the Weekly Contest, where levels are not being counted toward the event. We’re really sorry for the inconvenience, and we want to assure you that our studio team is on the case!

They’re working hard behind the scenes to fix the issue as quickly as possible, so you can get back to climbing those leaderboards. We know how important these contests are for all of you!

We’ll keep you updated right here in the Community, so stay tuned!

Thanks so much for your patience and understanding, and keep crushing it!

PummyRaj

Weekly Contest

Aejohns

Oct 28, 2024

My wins are not being added. This has been an issue for weeks! Help!!

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Hello @Aejohns🤗 A Warm Welcome back to the King Community!

Unfortunately, there is no change in the Weekly Contest glitch since the last time you have reported the issue. Your question was —> HERE.

And, I have to give you the same answer as last time. But, there is one progress though! If you are playing the game on a mobile device, you can see that the issue is highlighted in game "Help Center"! I have requested for an update from our Community In-charge! Hopefully, we will have news soon🤞

If you have any questions in the meantime, please type below🍫🍫

candygirlkim

When winning games, why isn't it going up in the table

QueenB

https://community.king.com/en/candy-crush-saga/discussion/473733/games-won

Hi and welcome to the Community 😃

Are you referring to levels that has been passed not counting towards the Weekly Contest feature?

candygirlkim

Yes, exactly that

candygirlkim

Thanks btw

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/3184347#Comment_3184347

It sounded familiar 😅

So it has been reported to the Studio and for now, we're just waiting on a fix which hopefully will be soon.

We have a post HERE which I will merge your message so you get the update once we know more 😉

Thanks for dropping by and hope to see you around.

candygirlkim

Thank you

candygirlkim

Think it's sorted now but annoyingly I did lose 6 points today (more over the previous couple of days). Hoping this doesn't happen again! Over the 13 years plus I've been playing Candy, I've never experienced this kind of thing. Keeping my fingers crossed 🤞