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I combined 2 Super Color Bomb but it only cleared the board once. It should have cleared the board twice.
Hey everyone 😊
Just a quick update on the Super Color Bomb issue: the studio team is working hard, and we expect a fix to roll out this week! Thank you all for your patience, and we really appreciate you hanging in there with us.
Keep an eye here for any more updates, and happy crushing🍬💥
It looks like a few of you have run into an issue with the Super Color Bomb where it is only clearing the board once.
We’re really sorry for the inconvenience, and we want to assure you that our studio team is on the case!
We’ll keep you updated right here in the Community, so stay tuned!
Thanks so much for your patience and understanding, and keep crushing it!
@QueenB I solved the problem by shutting down my phone completely and rebooting.
@QueenB
I am not going to reinstall the game. far too risky.
If it is not resolved I just won't play on my mobile.
Hi Peter 👋
Thank you again for taking the time to share all these details, it’s incredibly helpful and we really appreciate your patience with this issue.
Since this seems to be an ongoing issue for you across devices, I wanted to check: have you had a chance to try reinstalling the game app on your phone?
I know this can be a sensitive step, especially with boosters at risk of being lost, so completely understand if it’s not something you’ve been able to try yet. But it does help resolve a lot of unexpected bugs and would be good for the team to know whether you’ve already ruled that out from your end.
This isn’t something we've been able to reproduce reliably just yet. It's been reported only by a small number of players on mobile, and browser issues are particularly tricky to track. That said, your workaround for closing and reopening the browser tab is really helpful and might help others too, thank you again for sharing that 🙌
Let us know about the reinstall when you can, and we’ll make sure to pass everything along to the team.
Take care 😊
I am playing on a Samsung S23FE phone. CCS Version 1.300.0.2.
The problem has been around for months and also occurs when playing on a PC browser through Facebook. At least on my PC, I can close the tab and open a new one, to solve the problem.
Hi Peter, thank you for reporting this issue 🙏 I'm really sorry to hear the Super Charger screen froze on you. To help us look into this further, could you please share: The device you're playing on (e.g. iPhone 13, Samsung Galaxy, etc.) The current game app version you have installed When did this issue first start happening again?
Once we have this info, I’ll make sure to pass it along to the team. Thanks again for your patience while we investigate!
@QueenB @kiara_wael From the above, you can see I highlighted this problem nearly 2 months ago.
I again ask, can the Games Studio stop fooling about with mundane changes to fish and concentrate on something positive, like fixing this problem.
The below has been frozen on my phone for an hour now. Looks like I will have to shut my phone down to get rid of it !!!!!
@QueenB @kiara_wael When is someone with a modicum of intelligence going to fix the problem of the Super Color Bomb feature freezing ?? This is happening mainly on my phone and naturally leaves the game unplayable.
Turning the phone off and back on doesn't help either.
I think I've just got the fix! Got a super color bomb like two hours ago and works as it's supposed to. Hope it stays that way!
i wanted to add that my super color bomb keeps disappearing even when I am on a winning streak and still within the time window. I’ll come back and it’ll say color bomb lost. Is this a glitch or is there a rule I’m not following?
I can no longer get any extra moves. I don't get super color bomb, and I have 1109 gold bars that I cannot access. If I don't clear the level with the moves they give me I lose.
STILL NOT WORKING!!!!!
same. Still not working.
I don’t have an option to do that update?
Update: I update to 1.290.1.2 version and the SCB is working ok again
Hi
Is it solved?
I can't find candy crush saga in google play. I want to redeem some points. Anyone else having this problem?
I earned my super color bomb yesterday afternoon and it only lasted for a few minutes instead of 24 hours.
i have the same problem
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IIt's indeed two super color bomb for one clear only, i intenđed to post a video but the 4rum don't support so... i just took an image
Same for me.
i have problem with super colour bomb, when i switch 2 adjacent super colour bombs it suppose to clear 2 times, but now it only clear once. Any infor you guys can help me bout this, it effect alot to my gameplay
Hey elnyno9421, welcome to the Community! 😊
Currently, there are no reported issues with the Super Color Bomb. If it’s only clearing once instead of twice when you match two, it could be device-related.
Could you let me know which device and version of the game you’re using? Any extra details will help us assist you better!
Thanks for reaching out, and I’ll do my best to help! 🍬
i play with iphone 11 pro max, but i dont know which version my game is, how can i find that ?
To find the version of Candy Crush on your iPhone 11 Pro Max:
Hope this helps and thanks 🙂
i redownload the game and i lost the super colour bomb, lost my streak win booster, lost every pre-game help items (back to zero) and no sight of new super colour bomb streak. So basically i lost almost every item except my gold and i dont even know if the super colour bomb can work or not now
same for me the past 2 days! Can we get this problem fixed please! Please advise.
same for me as well
Update: i have colour bomb now and again 2 of them combine still clear once, anyone can help me with this pls
same for me here, ask too many times and no answer, they talk about device and out of date version, i delete từ e game and redownload it. The result is i lost my super bomb, i lost my pre game help-items(all back to zero,none), i lost my streak progress,…. only my few hundred gold remain, and now to keep my streak it all gone too. I have top in weekly contest, all 2 events on going and now this happen, and they wont fix it, not even an answer. And for an update. I have super bomb again after 10 games, and guess what, it still clear once 🙂
same color bomb is bugged it tweaks out and is slow for some reason.
it’s still not working. Still a single clear out. Please fix this!
I have the same problem with the super color bomb. Cleans the board only once.
Same for me
I am also having this issue and we are mid tournament. Why do the glitches always seem to happen when competitions are running. My bubblegum troll game wasn't working during the music tournament and I lost rewards for about 300 levels.
Immediately after making this post my super color bomb went away when I had about 22 to 23 hours left. I didn't lose a level and attached a screenshot showing win streak 175. This is so messed up! I needed that to win the 20 ufo boosters. Done with tournaments. So not fair.
I've been having this same problem for about a month. Still hasn't been solved.
I have the same issue, just got the super bomb, managed to get a double and only cleared once, this game is messed up big time and by the looks of it many are fed up. I dont know who the developers pay to sort issues out but they need sacking as they obviulsy not doing their jobs!
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
