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This only started yesterday . I’ve done all the steps on here like clearing cache, everything is up to date, there’s plenty of memory on my phone. I even re-installed the app and I got 1 game and it’s done the same thing. Can anyone help?
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Hey dundeekirsty!
It sounds frustrating that the freezing issue continues despite the steps you've tried.
Have you reached out to Player Support through the game app to report this? They may be able to look into your account specifically and help troubleshoot further.
To contact Player Support for connection issues in Candy Crush:
This way, they will be able to see your device details and what the issue might be.
