why my purchased has been failed

Avishek_Saraf

i had purchased 10 gold bars on 28th october during 7.21am and the amount has been deducted from my account but i havent recd till yet anything against this purchase

kiara_wael

Hi and Welcome to the King Community

For the purchase that you didn't receive, please check HERE how to get that refunded or compensated.

Also, in case of any problem while purchasing, you can follow the link below and you will find detailed solution steps here.

If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!