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my phone died when I started a new level
kochamharnas
Posts: 1
Level 1
in Support
Hello, when I started a new level, right after I finished watching an ad to get an extra bonus, my phone died. I didn't manage to do anything on the level and I lost my winning streak and all the bonuses that came with it. I'm here to ask if there's any chance to get my bonuses and win streak back since I didn't have a chance to even try to beat the level before my phone died. it was level 953 which is legendary, so I'm even more afraid that without my bonuses I won't be able to pass it. I kindly ask you to consider this matter. I really like your game, so I want to continue enjoying my achievements.
Answers
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Hello @kochamharnas your phone's state of charge is your responsibility, so I am sorry to say that there is no chance of you getting your advert boosters or your Win Streak back.
Please note that no one here will 'consider' your issue as no one here has any official capacity with King, and King do not read any of the posts made here. Every question posted here is just unofficially answered by a player of Candy Crush
