My candy crush game is not allowing access of levels from map

janetverderosa

my candy crush is not allowing access to levels. Game / app opens to map but I can’t access levels - and candy crush screen is darkened slightly

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. Which device are you play ?

janetverderosa

I phone

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3198281#Comment_3198281

There have been a few reports of this. Try to close the app, make sure you don't have the game open on any other device and that your game and your phone are both updated, then try to open the app again.

janetverderosa

ty! But what do u mean “ close” the app. Do u mean delete the app? Or what does “ close “ the app mean

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3198313#Comment_3198313

No! Don't delete the app as you will lose all your boosters if you do. I mean just close the app. On iPad I double click the home button then swipe the app off the page. There is a similar method on iPhone, it depends which version you have. Do you never close your apps? If you don't know what this means and you always leave your apps open all the time then let us know which type of iPhone you have. You can also google to find out from Apple how to close an app.

janetverderosa

I did update fone