there was a connection error

sameralshawa

please when i sign in candy crush - jelly saga the message is ( there was a connection error. try again a bit . how to solve this

Princess_Jessica

https://community.king.com/en/candy-crush-saga/discussion/476225/there-was-a-connection-error

Hello welcome 👋 if you try to do the troubleshooting steps it should help

Restart: Force close all open apps and restart your device. Leave it switched off for at least 10 seconds, then turn it on again.

Updates: Make sure you have the latest game and device updates

Memory: Do you have sufficient memory on your device? King recommends having at least 2GB free memory storage to run the game smoothly.

Connection: Try to connect to a WiFi connection instead of using cellular data

Clear Cache: in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

————— in iOS: go to settings - tap on Safari - tap on Clear history and website data

Let me know if this helps 🤗