What to do if you lost your Facebook account and your progress

Greenwood2024

Losing access to your Facebook account can be stressful, especially when it affects your Candy Crush progress. However, there are steps you can take to recover your game progress:

1. Use Your King Account

If you previously connected your Candy Crush Saga to a King account:

• Open Candy Crush Saga.
• Tap the Settings icon (gear symbol).
• Look for the option to sign in with your King account.
• Enter your King account credentials.

This will restore your progress if you synced it with King before.

2. Contact King Support

If you didn’t use a King account:

• Go to the Settings menu in Candy Crush.
• Tap Help Center or visit the King Support website.
• Choose the option for "Lost progress."
• Fill in the required details, including:
  • Your old Facebook account details (if you remember them).
  • Your Candy Crush username or the email associated with the game.
  • The approximate level you were on.

King’s support team can manually restore your progress.

3. Recover Your Facebook Account (If Possible)

Even if you can't use it actively, regaining temporary access to your Facebook account can help:

• Visit the Facebook Account Recovery Page.
• Follow the steps to recover your account using your email or phone number.
• Once logged in, reconnect Candy Crush to your King account to secure your progress.

4. Sync with a New King Account

If your progress isn’t recoverable and you’re starting over:

• Create a new King account via the game.
• Connect your game to the account to ensure your progress is saved moving forward.

Pro Tip:

Once you regain access or start anew, make sure to link your progress to both a King account and a valid email for future recovery.

Let me know if you need help drafting a message to King Support or additional guidance! 😊