Game keeps locking

Flory7901

Idk why my game keeps locking, i have to reinstall the game to be able to do anything, it's cause my account or my game? App is up to date and phone's software is up to date

Greenwood2024

Hey Flrory, sorry to hear that you game is freezing . Which phone are you using ?

here are a few tricks that generally work with crashing issues:

Start by force closing all apps and restarting your device.

Then, check for updates for your device and apps.

For app updates:

1. Open the Google Play Store app

2. Tap Menu Settings.

3. Tap Auto-update apps.

4. Select an option:

- Auto update apps at any time using either Wi-Fi or mobile data.

- Auto-update apps over Wi-Fi only.

For device updates:

1. Open your device's Settings.

2. Scroll down and tap About Device.

3. Tap Update.

4. Tap Check for Updates.

5. Tap Update.

6. Tap Install.

7. Wait for the installation to complete.

Other things to try:

- Clear the cache frequently using this sequence: Settings > Apps > Game name > Clear cache.

- Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free

- Lastly you can try reinstalling the game. Make sure that your game is safely backed up to your Facebook or King account before proceeding with this step. Please note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth using them up before reinstalling.

Flory7901

I did everything you mentioned up there before, still doing it, I'm starting to believe it's something with the account. My device is an Xiaomi hyper os, everything is up to date, tried on a apple device still doing the same thing...