I am on level 6501 on my Samsung Galaxy Android phone

Question

I HAVE OVER 400 BARS AND IT IS TRYING TO CONTACT THE APP STORE. THIS HAS HAPPENED TO ME MANY TIMES BEFORE CAUSING ME TO LOSE MY WINNING STREAK. I DO NOT WANT TO CLOSE MY GAME AND LOSE MY STREAK. WHY DOES THIS KEEP ON HAPPENING AND WHAT SHOULD I DO??? AS I SAID IT HAS HAPPENED TO ME SEVERAL TIMES BEFORE. THANK YOU, FREDA ANDERSEN

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3222585#Comment_3222585

Sorry to hear that, Freda @slickchicky!

Can you please tell me which version the App do you have right now?

Do you remember when did the issue start?  Can you take a screenshot of "what happens" when you try to use your Gold bars to buy extra moves?

To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫

slickchicky · Answer

THAT'S THE PROBLEM IT WAS NEVER RESOLVED AND I NEVER REACHED OUT TO ANYONE REGARDING MY ISSUE MANY TIMES. I WOUND UP LOSING MY WINNING STREAK EVEN THOUGH I HAD HUNDREDS OF GOLD BARS TO HELP ME IN ACHIEVING THE LEVELS. IT WAS VERY FRUSTRATING AND DISAPPOINTING. THANK YOU, FREDA ANDERSEN

PummyRaj · Answer

https://community.king.com/en/candy-crush-saga/discussion/480092/i-am-on-level-6501-on-my-samsung-galaxy-android-phone

Hello Freda @slickchicky🤗 A Warm Welcome back to the King Community!

I am sorry to hear about the issue in your game!  Thank you for letting us know the device you are using!

Are you experiencing the issue only with the App store to purchase moves, etc.,?  All other aspects of the game - collecting boosters and rewards from the game features is working fine?

When did the issue start this time?  When you had this issue before, what did you to get rid of it?

Please reply back by typing below.