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Season Pass

minnaj
minnaj Posts: 181
in Support

I purchased a Season Pass and my credit card was charged, but it is still locked on my game. I have cleared the cache, I have logged out/logged back in, and it is still locked. Need help!

Best Answer

  • Alienscar
    Alienscar Posts: 16,460
    Answer ✓

    Only King can help you with an issue like this @minnaj Please contact King Player Support so they can have a look at your game.

    Alternatively contact the owner of your app store to request a refund

Answers

  • Alienscar
    Alienscar Posts: 16,460
    Answer ✓

    Only King can help you with an issue like this @minnaj Please contact King Player Support so they can have a look at your game.

    Alternatively contact the owner of your app store to request a refund

  • minnaj
    minnaj Posts: 181

    I thought I did contact King support by posting it here on king.com/support.

  • Alienscar
    Alienscar Posts: 16,460

    Unfortunately not @minnaj you have posted in the Support area of community.king com which has no direct access to King com

    To contact Player Support you have to use the Help function of your game or the Contact Us button at the bottom of this page.

Hey! Would you like to give us your opinion?

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