Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

Gift Card

I have a candy crush account with my iOS account. I tried to redeem a candy crush gift card but it told me to make a new candy crush account and it would transfer to my iOS acxount, so I did. It added the gift card to the new account and now it’s making me start from level 1. Help!

To join the Conversation:

Comments

whateverjustsignmeup

I can’t believe King left you hanging like this! I have the same issue where it starts me at level 1.

Luckily I found if you log out of your new account, then log back into your original account (mine was connected to me Apple account) you can get your level back.

I still can’t use the gift card though.

Comments

whateverjustsignmeup

I can’t believe King left you hanging like this! I have the same issue where it starts me at level 1.

Luckily I found if you log out of your new account, then log back into your original account (mine was connected to me Apple account) you can get your level back.

I still can’t use the gift card though.