How come when I accept lives from friends I don’t get all of them?

tibbet24

I had one life remaining and I accepted two lives from friends but it didn’t give them all to me. I can have 20 lives in my mail and it will only give me one or two of them

liz83

Apparently, candy crush made a change to "help" the consumer, this change now does not allow us to get multiple lives from the same friend or friends on past levels. Playing over decades, spending thousands of $, and now I get like 3 lives per day. I'm starting to hate this company and game more and more and more every single year. Here is candy crush's response to when I inquired about this...

"Rest assured that if you are receiving some lives, then your account and game are working correctly. As the option to send lives on previously passed levels has been removed, it's possible that other friends are unaware that they can send you lives from their mailbox.

Also, if your friends send you multiple lives, you will only receive one in your game per session per friend. This is to help prevent players from getting spammed with requests.

If you wish to receive more lives, I would highly recommend that you add more friends to your profile to help you out and receive support from fellow dedicated players. This method is for individual ask, if you "select all" and press the button for the lives, it may not work instantly or not as good as this method shown below."

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback and Sorry to hear about this , Let's try a few things to fix that:

1. Restart the Game: Sometimes, a quick restart can unfreeze those lives.
2. Check Your Connection: Make sure you have a stable internet connection, as a weak signal might cause issues with receiving and using lives.
3. Update the Game: Make sure your game is updated to the latest version, as updates often fix bugs.
4. Log Out and Back In: Try logging out of your account and then logging back in. This might refresh your game and fix the issue.