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Hello @Eileen319🤗 A Warm Welcome to the King Community!
When you said freezing, do you see a "Grey screen" in your game map?
If so, can you please tell me which device you are using? And also, can you post a screenshot of that grey screen?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
