Facebook account banned, cannot log in to my old account

Younggun

hi there,

I had an old account linked to Facebook, and only linked to Facebook, without a King account. Meanwhile I changed phone and stopped playing Candy Crush. Then my Facebook account was banned, and now that I've restarted playing Candy Crush, if I try to login through Facebook, it goes directly to the Facebook login page and so I cannot login, because I see a page that my account has been suspended.

Has anyone banned from Facebook manage to get back their old account? Thank you!

Younggun

Yeah but it's a pity because I reached around level 400. So it's not possible to retrieve the history by providing just the Facebook account, without actually logging-in with it?

kiara_wael

Hi and Welcome to the King Community

You must first create a new Facebook account and connect the game. Next step 👇️

Please email Player Support so they can restore the levels manually on your new account.

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on and your Game ID

You can also email them from here:

https://soporto.king.com/contact