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My game froze the moment I finished a level. So I lost the sequence and I still had 2 more levels to go until I won 150-200 gold bars. After I reset the game, my progress disappeared. What should I do?
Hey there! When you say that you reset the game, did you mean that you uninstalled it and reinstalled it again?
To retrieve your progress, you need to have an account in the game (either with Facebook or a King account), logging into that account again should retrieve your levels.
If you didn't have an account, I suggest making one and contacting the support via the game so that they can help you get you back to where you were! 🙌
New here? Sign in or create an account to join the fun.
I am the first winner of the Blue Candy Race, but my Gold Bar reward has not been received even after three days.
Since early December I've not had any extra lives awarded , butterflies not collecting. Game just not working as it normally would. I've reinstalled the game 3 times. Please help
If I try to buy or go in there is no connection
Bloqué au niveau 8061 depuis plusieurs semaines. Merci pour votre aide. Sinon désinstalation du jeu car très frustrant.
I have completed milestone 2000 and 3000 but I didn't got any milestone banner and my 1000 banner also missing
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
